Refund Policy

1. Return Eligibility

1.1 Time Frame

You may return most new, unused items within 30 days of delivery for a full refund of the purchase price.

1.2 Return Condition Requirements

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging
• Unused and unopened (for food products and kitchen consumables)
• Complete with all components and accessories

1.3 Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please have your order number ready when contacting our customer service team.

2. Non-Returnable Items

The following items cannot be returned:

• Food products and consumables once opened or used
• Gift cards
• Downloadable products (e-books, digital recipe collections)
• Items marked as "Final Sale" or "Clearance"
• Personalized or custom-made products

If you have received non-returnable items that are damaged or defective, please contact us within 7 days of receiving your order.

3. Return Process

3.1 Initiating a Return

To start the return process:

1. Contact our customer service team at returns@grandmas-kitchen.com or call +995936497151.
2. Provide your order number, the items you wish to return, and the reason for the return.
3. Our team will review your request and provide you with return instructions, including a Return Authorization Number (RAN).

3.2 Return Shipping

You are responsible for the cost of returning the item to us, unless the item is being returned due to our error (you received an incorrect or defective item).

Return shipping instructions:

1. Pack the item securely in appropriate packaging.
2. Include your Return Authorization Number (RAN) on the outside of the package.
3. Ship to the address provided in your return instructions.
4. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

3.3 Processing Time

Once we receive your return, we will inspect the item and notify you of the status of your refund.

Returns are typically processed within 5-7 business days after we receive the item. During busy periods such as holidays, processing may take up to 10 business days.

4. Refunds

4.1 Refund Methods

Refunds will be issued to the original payment method used for the purchase:

• Credit/debit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 2-3 business days
• Other payment methods: Up to 14 business days

4.2 Partial Refunds

In certain situations, only partial refunds may be granted:

• Items with obvious signs of use
• Items that are returned more than 30 days after delivery
• Items that are not in their original condition or missing parts
• Products with special discounts or promotional pricing

4.3 Refund Components

Your refund will include:

• The purchase price of the returned item
• Original shipping cost (only if the return is due to our error)

The following are not refundable:

• Return shipping costs (unless the return is due to our error)
• Gift wrapping fees
• Expedited shipping upgrades

5. Exchanges

5.1 Exchange Eligibility

If you need to exchange an item for the same product (for example, a different size or color), please follow the same process as for returns.

5.2 Exchange Process

To exchange an item:

1. Contact our customer service team to initiate the exchange.
2. Return your original item following the return instructions.
3. Once we receive the original item, we will ship the replacement item to you.

5.3 Exchange Shipping

For exchanges due to your preference (not our error):

• You are responsible for the return shipping costs of the original item.
• Standard shipping for the replacement item will be provided at no additional cost.

For exchanges due to our error (incorrect or defective item):

• We will cover the return shipping costs.
• We will ship the replacement item at our expense using the same shipping method as your original order.

6. Damaged or Defective Items

6.1 Inspection Upon Delivery

Please inspect all items immediately upon delivery. If you receive a damaged or defective item, please contact us within 7 days of receipt.

6.2 Documentation

For damaged or defective items, please provide:

• Photos of the damaged item and packaging
• A description of the damage or defect
• Your order number

6.3 Resolution Options

For damaged or defective items, we offer the following options:

• Replacement of the same item (subject to availability)
• Store credit
• Full refund

7. Late or Missing Refunds

7.1 Checking Refund Status

If you haven't received your refund within the timeframes mentioned above:

1. Check your bank account or credit card statement again.
2. Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
3. Contact our customer service team with your order number and refund confirmation for assistance.

8. Gift Returns

8.1 Gift Return Process

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

8.2 Gift Return Shipping

If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, the gift giver will receive the refund and will be notified about your return.

9. Sale Items

Sale items can be refunded within our standard 30-day return window, unless specifically marked as "Final Sale" or "Clearance" at the time of purchase.

Please note that sale items may be refunded at the discounted sale price, not at the regular retail price.

10. International Returns

For international orders:

• The customer is responsible for all shipping costs associated with international returns.
• The customer is responsible for all customs duties, taxes, and fees incurred during the return shipping process.
• International returns typically take longer to process due to shipping and customs clearance times.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review our Refund Policy periodically for changes.

12. Contact Us

If you have any questions about our Refund Policy, please contact us at: